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We are looking for an experienced, client-facing Project Success Manager to join our growing Digital Team! If facilitating exceptional project delivery and cultivating strong, advantageous client relationships is your thing, we want to talk to you.
Effectively work with key team members to efficiently steward clients from pitch, discovery, and project kick-off through implementation, launch and post-project maintenance and marketing
Provide operational management of accounts, including project scoping, project execution/delivery and relationship management
Provide strategic leadership for digital projects, supporting client’s business objectives by leveraging technology and SCC’s services
Identify, qualify and cross-sell new opportunities for SCC services
Facilitate clear communication across cross-functional teams to ensure project success
Manage client expectations, answer questions, and identify solutions to clear roadblocks to success
Understand and manage project financials; help facilitate and define project scopes, financial investment, burn rate, etc. and manage the financial health of projects to ensure client and agency success
5+ years of experience in a client-facing, account management or implementation management position
Experience working in a consultative environment or interactive agencies, leveraging tools across capabilities and digital platforms
Experience managing long-term, large-scale technology implementations
Firm command of project management processes and methodologies