Project Success Manager

Digital


Agency Overview

We're here to make a difference. Each one of us. If you love creative problem solving and want to collaborate with humans who feel the same way, we may be your kind of place. With the heart of a startup and a spirit of independence, we bring passion, ambition, and boundless energy to every challenge. Are you ready to get after it?

If you're not hooked yet, we offer best-in-class benefits, limitless growth opportunities and a chance to transform global brands with the most talented folks in the industry. We work hard. We play harder – whether it's behind the mic, on the bandstand, or rolling around with our four-legged friends.

Summary

We are looking for an experienced, client-facing Project Success Manager to join our growing Digital Team! If facilitating exceptional project delivery and cultivating strong, advantageous client relationships is your thing, we want to talk to you.

Responsibilities

Effectively work with key team members to efficiently steward clients from pitch, discovery, and project kick-off through implementation, launch and post-project maintenance and marketing

Provide operational management of accounts, including project scoping, project execution/delivery and relationship management

Provide strategic leadership for digital projects, supporting client’s business objectives by leveraging technology and SCC’s services

Identify, qualify and cross-sell new opportunities for SCC services

Facilitate clear communication across cross-functional teams to ensure project success

Manage client expectations, answer questions, and identify solutions to clear roadblocks to success

Understand and manage project financials; help facilitate and define project scopes, financial investment, burn rate, etc. and manage the financial health of projects to ensure client and agency success

Requirements

5+ years of experience in a client-facing, account management or implementation management position

Experience working in a consultative environment or interactive agencies, leveraging tools across capabilities and digital platforms

Experience managing long-term, large-scale technology implementations

Firm command of project management processes and methodologies

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